July 2, 2007 2:42 PM

I am having the same issue...

 

Has anyone figured out this? My email thread with support:

 

 

> -----Original Message-----

> From: DVRupgrade Customer Support [mailto:support@dvrupgrade.com]

> Sent: Sunday, July 01, 2007 10:49 AM

> To: richard_borders@hotmail.com

> Subject: [dvrupgrade-support #ANX-84474-123]: I bought instacake, ptv,

> and the trendnet adapter and it doesn't enable the network

>

> Rich,

>

> The only thing we can do for you is perform the install for you and

> make sure everything works in our environment (you can order a

> recertification for $75 and send us your equipment); there is no

> telling what you may have done wrong or what may not be working

> properly in your environment; ie. You need to do your own

> troubleshooting as this is not something we do.

>

> Thx

>

>

> ----- Original Message -----

> From: richard_borders@hotmail.com <richard_borders@hotmail.com>

> To: Lou Jacob

> Sent: Sun Jul 01 09:44:29 2007

> Subject: [dvrupgrade-support #ANX-84474-123]: I bought instacake, ptv,

> and the trendnet adapter and it doesn't enable the network

>

> IP: 75.177.128.37

>

> I bought the latest ptv and instacake and trendnet adapter for my

> DirectTv HD10-250 and the network adapter won't come online.

>

> This is the adapter:

> USB 2.0 Ethernet Adapter

> [SKU:ACC-USB20]

> Price: $29.99

> Note that these adapters will only work with PTVnet kits and software

> versions released after December 20, 2006. If you purchased your kit

> prior to then, you will need a 'recertification' service to update the

> software, and if you are using DIY software, you'll need to update to

> the latest version.

>

> My order numbers are 57395 and 56495.

>

> The software:

> SW-ICAKE-HD-DL-357

> InstantCakeHD 6.3d Standard (download) HD10-250

> $19.99

> SW-PTVNETHD-DL-357

> PTVnetHD 6.3x (download)

> HD10-250

> $19.99

> the hardware:

> ACC-USB20

> USB 2.0 Ethernet Adapter

> $29.99

 

> I really want this to work but can you please tell me what versions to

> put on if these are wrong. Someone is trying to tell me that I have

> the wrong versions on the DIY page and the adapter page says otherwise:

>

> Note that these adapters will only work with PTVnet kits and software

> versions released after December 20, 2006. If you purchased your kit

> prior to then, you will need a 'recertification' service to update the

> software, and if you are using DIY software, you'll need to update to

> the latest version.

>

> Please let me know what I can do. I look forward to hearing from you

> guys.

>

> ( I did install the ptvnet that then called for the instacake so it

> was installed in the right order ). I am working fine, it is just that

> the adapter did not get recognized. I powered the dvr down and everything.

>

> Rich

 

I continued the conversation here:

 

 

> -----Original Message-----

> From: DVRupgrade Customer Support [mailto:support@dvrupgrade.com]

> Sent: Sunday, July 01, 2007 4:44 PM

> To: richard_borders@hotmail.com

> Subject: [dvrupgrade-support #ANX-84474-123]: I bought instacake, ptv,

> and the trendnet adapter and it doesn't enable the network

>

> The software we sell is compatible with the adapters we sell; this is

> documented on our site; please note we do not provide any private

> assistance with these products - we are very up front about that, and

> discussion should take place at dvrplayground.com

>

> Thx

>

> -----Original Message-----

> From: richard_borders@hotmail.com [mailto:richard_borders@hotmail.com]

> Sent: Sunday, July 01, 2007 3:38 PM

> To: Lou Jacob

> Subject: [dvrupgrade-support #ANX-84474-123]: I bought instacake, ptv,

> and the trendnet adapter and it doesn't enable the network

>

> Is the software I bought compatible with the adapter I bought from you

> guys?

>

> Will all of that work with the DirectTv HD10-250?

>

> I just need to know if that is the case.

>

> I can respect that you wouldn't troubleshoot it, but if there are

> instructions on your website, that would be most helpful.

>

> If you can tell me that the software on those software orders meets

> the requirements for your adapter, then I will handle it myself.

>

> Rich

 

 

And thier reply:

 

> -----Original Message-----

> From: DVRupgrade Customer Support [mailto:support@dvrupgrade.com]

> Sent: Sunday, July 01, 2007 4:44 PM

> To: richard_borders@hotmail.com

> Subject: [dvrupgrade-support #ANX-84474-123]: I bought instacake, ptv,

> and the trendnet adapter and it doesn't enable the network

>

> The software we sell is compatible with the adapters we sell; this is

> documented on our site; please note we do not provide any private

> assistance with these products - we are very up front about that, and

> discussion should take place at dvrplayground.com

>

> Thx

 

 

So here I am.

 

Help anyone?

 

I have the usb 2 set to on in the PTV setup.

 

Now what?

 

Rich