I am having the same problem with four of my units.  I own two Toshiba RS-TX20’s and two Toshiba SD-H400.  My units show account status code 8:  Closed instead of code 19: TiVo Basic.  I have been going round and round with Level 3 support at TiVo since the middle of December and they keep on telling me their working on the problem and that it’s being looked at up in Data Base (DB) and their Accounting department’s. The last level three supervisor I talked to said the Instacake software is causing the problem and that I should install the original drive.  I have used the Instacake on other units and have had no problems.  But this guy insisted it was the software I purchased.  On December 18^th I spoke to one level 3 tech support person and he put my units in TiVo Account Status 4: Internal Testing for 5 days while this was discussed up in DB and Accounting.  But after the 5 days of internal testing was used up the Toshiba units reverted back to code 8: Closed.  Presently TiVo is still looking at the problem.  My feeling is they are giving me the run around and purposely have my units locked out of any kind of service.

Lou, I did use the correct software at least that is what you all sold me.