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November 5, 2005 09:17 AM

Categories: DVRupgrade Support Area

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NaviGATR

Member
Joined: 11/05/2005

This is very frustrating... I hope someone can help.

I had a HD crash on my Sony SVR-2000 and my last backup image was over 2 years ago. When I reimaged my HD, the TiVo seemed to work fine until it got to the point in the daily call where it confirmed acount status. It would fail retrieving it and then just stop.

Someone on the TiVo forums suggested I try a clean re-imaging with InstantCake and suggested that would solve the issue. So after ripping my hair out for a few days and after being told by TiVo that they have no idea what this would be happening since the moden was successfully making test calls, I paid my $20 and tried it out.

Guess what... same problem. I have a new Seagate 160 GB HD and I followed all of the directions, but I'm still getting "Failed Retrieving Account Status."

Can anyone out there help me? I feel like I just wasted $20. At the very least, can a get a version of InstantCake for my Series 2 unit I'm going to have to buy to replace this one?

Thanx,

Shawn

Discussion:    Comments 1-5 of 5 | Latest Comment

November 5, 2005 5:25 PM

Oh... I don't know if this matters, but I never had the opportunity to do a Clear and Delete since the TiVo went right into the Guided Setup. Since I can't get past the call I can't get toe the C&D.

HELP!!!

November 5, 2005 5:39 PM

Its sounding like there is a problem with your connection to the servers (or possibly with the servers themselves, although that is unlikely). Perhaps you have a noisy phone line, or a bad cable.

You don't need to do a clear and delete everything on units like the Sony SVR-2000.

I'd recommend using a different phone line, if possible; or perhaps get a networking card such as a TurobNet or CacheCard from 9thTee and use your home network (if you have one) and its connection to the Internet to make your call as an alternative to the phone line, as that might solve your problem.

Its also possible that there just could be something wrong with your TiVo, although malfunctioning TiVo systems typically don't behave this way. I've seen the problem you are having before, and it typically just goes away over time, so my guess is that its either phone-line related or TiVo-service related.

For answers to commonly asked questions, please refer to the
InstantCake Instructions and Release Notes,
Official InstantCake Discussion Thread, and the
Official PTVnet Discussion Thread

November 5, 2005 5:59 PM

I appreciate the response...

Just a note on the phone line.

- The test call goes through fine.

- The same box has been at the same location, using the same jack and the same telephone lines for 2 years with no problems.

- I've been trying to dial out with the same "Failed Account Status" issue for over a week. I've tried at peak and non-peak times.

- I keep throwing money on top of money to try and get this box to work. I don't know that I want to try and spend more money buying a network card only to find out there's another problem.

Is there any chance I can get a Series 2 version of Instant Cake that I can use when in end up replacing this one due to the fact that I just about give up.

Thanx.

View unverified member's comment - posted by cshotton

November 13, 2005 6:09 PM

cshotton said:

I'd like to second what Navigatr is saying. I have a Series 2 InstantCake upgrade that ran fine (performed software updates, made daily calls) over the phone for several months. But 72 days ago (according to the incessant nag from the Tivo), it stopped being able to make daily calls via the phone, USB ethernet interface, or anything else.

Numerous reboots, config file tweaks, and much debugging using a second Tivo and the original hard drive from the series 2 shows that nothing is wrong with the phone line and nothing wrong with the Tivo's modem. Obviously, the net connect works as well, since I can telnet to the unit.

So I'm curious to know A) what happened about 2 months ago that freaked out all these boxes that are having daily call problems, B) what this means for buying pay-per-view shows, and C) how to fix it.

I am suspicious that this is related to the default suppression of daily calls. I actually don't care if the unit makes daily calls and would prefer that it do so, since it is horribly inconvenient to order PPV shows via the web. What is the "approved" method for enabling daily calls if the original install used the default selection which suppresses them?


Navigatr has an SVR-2000, so whatever situation you are experiencing is completely different.

If you have a Series2 DirecTV TiVo with PTVnet installed, and you want to make a daily call, you can just go into the phone dialing options and change your dialing prefix information so the call can be made.

For answers to commonly asked questions, please refer to the
InstantCake Instructions and Release Notes,
Official InstantCake Discussion Thread, and the
Official PTVnet Discussion Thread

Discussion:    Back to Top | Comments 1-5 of 5 | Latest Comment

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