Is there a question in here somewhere or are you just going to sit around and gripe?

As a reminder, InstantCake is UNSUPPORTED, yet we answer many questions here, some of which are asked over and over again.

If you have a question, ask it. If you are going to continue to gripe, go for it, and I will ban you from the forum, which we provide at no charge.

For answers to commonly asked questions, please refer to the
InstantCake Instructions and Release Notes,
Official InstantCake Discussion Thread, and the
Official PTVnet Discussion Thread

steadicam said:

Hello PTVupgrade,

NO I am not just sitting around and complaining I DID post a question on your "contact us" page of your website and have gotton no reply to and I in turn posted here for 2 full days without a reply from anybody. So you can throw your threats of banning me from this forum around...it seems that its pretty arrogant of you when you really didn't check the first post of mine never mind the website QUESTION! I realize that the software isn't supported but I think somewhere on you website oh yes here it is:


Software Warranty and Support
All PTVupgrade software products are released and distributed, without warranty, under the GNU General Public License, you are free to copy, modify and redistribute them in accordance with the GPL. Software products are not eligible for a refund, however they may be returned for credit towards the purchase of upgrade kits and services.

I purchased an item by mistake and I wanted to know if I can get what I really need instead. That is the QUESTION.

I wanted to keep this a private matter hence the "contact us" page but since I recieved no response I chose to bring it to the forums...and if I am banned ("at no charge" is this what I get?) from this forum for trying to get anything from this site other than PAYING you money than I will be forced to call my credit card company.

I really was misled when I read that if you asked a question of PTVupgrade you would get an answer sooner than you think...

Steadicam

For answers to commonly asked questions, please refer to the
InstantCake Instructions and Release Notes,
Official InstantCake Discussion Thread, and the
Official PTVnet Discussion Thread

steadicam said:

Well I thank you for recommending what I do I will take that into consideration.

As far as the MISTAKE I do believe that I said it was my mistake in the original question on the website.

So it seems to me that you are getting around taking care of a PAYING customer by telling me that I didn't read before I acted.


The only problem I have is no support NOT personal service (you don't advertise that...but you do state if there are problems that customers can return for credit their DOWNLOADED SOFTWARE products for goods or services). I hold you accountable for not replying to a paying customer in a reasonable amount of time.

Oh and as far as threatening I don't threaten and I believe that you were the one with this condecending attitude toward me as if I am some dummy just complaining. this tells me that you don't even check to website "contact us" page. If you had read the 1st post to the website I believe we wouldn't be at this stage. And yes you did threaten first with banning me with how about this adorable quote "which we provide at no charge."

I asked of your help on this issue more than once and deserve to be credited for what I paid for and/or exchange for what I need due to MY MISTAKE.

Thank you

Steadicam

For answers to commonly asked questions, please refer to the
InstantCake Instructions and Release Notes,
Official InstantCake Discussion Thread, and the
Official PTVnet Discussion Thread