April 28, 2004 4:34 PM
jcirinci said:
So I didn't just download the software, I paid for the CD.
Granted it wasn't a huge amount of money but maybe it would have been better for all concerned if the support policies were made clearer, at which point I would have considered other options.
I was driven here from dealdatabse because I would much rather pay for the knowledge that pTV acquired than searching through thousands of posts, and coping with the poor behavior on the people who post there to supposedly "help" others. I don't appreciate your "hang out at the lawyer's office comment" considering that you don't know the details of my relationship with pTV.
SO here's a good customer care consideration to think about for the future:
I was looking to get to know the pTV products, and thought that the InstaCake was a good avenue to do this (considering that I happened to have a spare hard drive to try the product out - had I not had the spare drive I would have purchased one of the NetReady kits - which I also made clear to Lou). Additionally I didn't want to just do a "free-be" download as I respected that there was hard work that went behind creating the product AND I wanted to establish a link to pTV - which is why I purchased the CD.
From the very first contact I was put into a mode where I was put on the defensive because I was costing pTV money by asking questions. This continued in a forum (which I was told to go to BY THE WAY), the implication of which was that it was for the benefit of all users to answer my questions and questions of others.
I never had an intention to cost pTV money by 'giving away the farm' to answer questions that I'm sure others have had / will have. If you want InstaCake to be a true 'do-it-yourself' and want to be able to have 'deaf-ears' for the product, maybe the forum option for InstaCake should go away. You've sent mixed signals for sure!!
The sad part about this is that I was looking forward to purchasing a full NetReady kit for my 4 other Tivos, pending a good result with the first Tivo but have such a bad taste in my mouth from this experience, that I will opt to go elsewhere.
Conclusion, worrying about me costing you money and making that VERY clear, cost you future sales to me. This is very unfortunate.
I think you missed my original point. The 'deaf-ears' comment was to indicate that the general TiVo upgrade community doesn't hang out here, so if you have those types of general questions, if you ask them here, there are a lot of folks who won't see your questions - which is why tivocommunity.com and dealdatabase.com are better forums for those types of questions.
If you have questions about PTVupgrade products, especially InstantCake, and others, then by all means, DO ask them here.
Now, if you think that by purchasing InstantCake we are going to advise you on ALL of your TiVo upgrade needs, then that is another story - we simply don't have the resources to do that!
For answers to commonly asked questions, please refer to the
InstantCake Instructions and Release Notes,
Official InstantCake Discussion Thread, and the
Official PTVnet Discussion Thread